We are delighted to be able to re-open our tours at full capacity. Thus, allowing more visitors to experience our full range of behind the scenes tours and walks. However, safety is still utmost in our minds and therefore, for the time being we are still keeping the following safety procedures in place:

These measurements will include:

• Requesting that all visitors use hand sanitiser at regular points
• Requesting that it is our preference that all visitors continue to  wear face masks when travelling on our mini buses
• Assurance that our mini buses will be regularly cleaned in between tours
• Compliant with the NHS Track and Trace system

We will continue to review our guidelines in line with further government updates.  As is usual for our tours, you will receive a confirmation email reminder approximately 7 days before your tour date and this will include any last minute revisions to our procedures. If you have any particular concerns, then please make enquiries prior to booking.

In addition, we will continue to abide by Visit England’s industry standard mark which confirms that We’re Good to Go. This logo shows that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place. This scheme has now also been recognised  by the World Travel and Trade Council’s Safe Travel as meeting its international global standardised health and hygiene protocols.  If you would like to know more details in advance of your booking, then please do not hesitate to let us know.

In addition, all our Guides have recently completed the  World Host Training in Keeping Customers Safe Beyond COVID-19.
Prior to your tour, should you feel unwell and are experiencing COVID-19 like symptoms, please do not attempt to begin your tour. Equally, if our Guide has reason to believe that you are unwell then they have the right to prevent you from participating. During our tours, we ask that you are respectful of others and follow the guidelines and remain suitably distanced throughout your time with us.

When planning your visit to Newmarket, you may be interested to read our useful checklist to make sure you “Know Before You Go“. With all the new procedures that our tourism businesses are putting into place it is advisable to check ahead and be fully informed prior to your arrival. Please click here for more information.