Frequently Asked Questions

There are a number of frequently asked questions that come up when people have booked on for a Discover Newmarket tour. To try and make things easier for you, we’ve put together a list of some of the most common things that we get asked ahead of a tour.

When do I receive my itinerary?

All itineraries are sent 10 days in advance of your tour date. If you do not receive by then please give the office a call on 0344 748 9200 and we can arrange to send it again.

Where do I collect my tickets?

We do not issue any tickets for our Discover Newmarket tours, however your Tour Guide will have all the relevant information with regards to your booking. All you need to do is meet your tour guide on the day. We do also recommend printing out your order confirmation and bringing that with you on the day of your tour.

Where do I need to meet my tour guide?

If you are going on a tour of The National Stud then you will meet your tour guide inside the Wavertree’s Coffee Shop. All of the other Discover Newmarket tours will have set pick-up and drop-off points for the start and end of the tour. These are all communicated in the itinerary where you receive a full breakdown as to what to expect on the day of your tour.

What should I wear on a Discover Newmarket tour?

Discover Newmarket tours take place in all weathers.

We all know what the British weather  is like and it’s not unusual to experience more than one season in a day. When it comes to visiting in summer on a clear, sunny morning then a t-shirt would suffice whereas we’d recommend adding a few extra layers when visiting in winter and autumn. When it comes to suitable footwear, closed, comfortable shoes are the way to go, preferably shoes that you use for walking or even wellies when planning to walk on the gallops.  Bring a raincoat with you in case there’s wet weather about.

For our Race Day Tour you do have the opportunity to get changed if you choose to during your time at Palace House.

Is there much walking involved?

On tours of The National Stud there is not a great deal of walking involved except when moving from the tour bus to various stops on the tour. You might have a walk of about 100 yards at the Stallion Unit and even fewer when stopping at the Foaling Unit and the paddocks. Our 26-seater bus at the National Stud is equipped with a wheelchair lift.

On some of our other tours there is a bit more walking involved, some of it dependant on which yards we might be visiting on a particular day. When it comes to visiting the gallops, there is some walking involved but you do also have the option of remaining with the bus or to stand on the railing and watch the horses make their way up Warren Hill.

Are dogs allowed?

Unfortunately, no animals are allowed on our tours except for guide dogs.

Where can I park my vehicle?

Most tours will have a designated arrival and departure point and you will be able to leave your vehicle there for the day. For tours starting at Palace House, there is a short-stay parking lot in Rous Rd as well as a long-stay parking lot in All Saints Rd, both of which are within walking distance.

Are Discover Newmarket tours child-friendly?

Our National Stud Tour is perfect for children of any age and we even offer free places for children under the age of five as well as offering a Family Ticket for two adults and two children for £30. Children are also encouraged to take a quiz sheet and answer the questions as they go around the National Stud.

For our other Discover Newmarket tours we would recommend these for children aged 10 and upwards for experiences like our Thoroughbred Breakfast (£30 for children between 10-16 years old).

A visit to Palace House is fantastic for children of all ages and they can enjoy various interactive exhibits, a ride on the racehorse simulator as well as various themed events depending on the time of the year.