Discover Newmarket is the official tourism body for Newmarket and the surrounding area, responsible for promoting Newmarket as a key destination for the East of England. It also runs a series of guided tours and experiences, effectively showcasing and raising the profile of the home of horseracing.

We are now seeking new tour guides to service our extensive tours programme which are mostly conducted outdoors using one of our tour vehicles, so a driving licence is essential. Our main tours include the Gallops, Trainers Yards, National Stud, Jockey Club Rooms, National Horseracing Museum and the Racecourses.

Applicants need to have an in-depth knowledge of the horseracing industry, enjoy meeting a diverse range of people, suit flexible working and be confident in speaking to visitors in a professional and entertaining manner.

SPECIFIC DUTIES

 To deliver a memorable, informative, engaging and entertaining experience.

To be responsible for the participants welfare and safety whilst on a tour.

To proactively upsell all other tours to encourage repeat bookings and establish a loyal following.

To be an advocate/ambassador for the home of horseracing, encouraging and engaging interest for the racing industry.

 SKILLS/KNOWLEDGE
Must hold a full, clean driving licence and be confident in driving a mini-bus whilst talking.

Must have extensive work experience at either a horseracing yard, stud or similar environment and possess in-depth knowledge of Newmarket’s horseracing industry and history.

Be reasonably fit and enjoy the outdoors as this role requires an element of walking.

Flexible availability with the ability to work early mornings and weekends.

Enjoy dealing with the general public and have a pleasant, engaging and professional manner.

Be organised and able to keep to set itineraries and timings.

Have strong regard for health and safety and be confident in dealing with situations alone.

Prior experience of tour guiding highly desirable but not essential as full training will be provided.

TERMS AND CONDITIONS OF EMPLOYMENT 

Rate of pay is £15 per hour on a casual, zero hour contract.

The offer of work will be subject to the successful completion of a number of training sessions. We reserve the right not to issue a contract if during the training process, the candidate is not deemed suitable.

Whilst there is no guarantee of regularity and volume of work, it is expected that the applicant should be flexible in their availability.

Must hold a clean driving licence and be confident in driving an 8-seater mini-bus whilst conducting tours and a 26-seater driven within the private grounds of The National Stud (i.e. no special driving licence is required).

A uniform will be provided which must be worn.

Interviews will be carried out at the National Horseracing Museum on 7th February 2024

To apply for this position, please send a CV and covering letter to admin@discovernewmarket.co.uk